You’re probably “all hands to the pumps” right now in your IT organization. Ensuring that customer needs are still being met and that employees can continue to work in light of the new business homeworking policies that reflect self-isolation and potentially government-decreed lockdowns. I hope that you’re both safe and [...]
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Steve Chambers | 1 Comment on How ITSM Pull Meets DevOps Push
“The harder I practice, the luckier I get.” – Gary Player, professional golfer At the core of DevOps is learning. And DevOps [...]
Continue Reading Posted by Steve Chambers | 1 Comment on How DevOps Brings High Velocity to ITSM
Probably the most famous IT service desk in the world is the fictional one in The IT Crowd. The business doesn’t understand it, the [...]
Continue Reading Posted by Steve Chambers | 2 Comments on How SaaS is Driving the Invisible Service Desk
There is a promised path to the cloud. One that feels familiar to hardware and software vendors, and to their armies of certified [...]
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“Do as I say, not as I do” is an instruction that most children are familiar with. Their questions receive the shriek “Because I’m your [...]
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There are Three Ways of DevOps, three principles that underpin all other DevOps patterns. The DevOps Second Way is to “Amplify Feedback [...]
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In ITIL 2011 – an IT service management (ITSM) best practice framework – there’s five books covering nearly thirty ITSM processes. And [...]
Continue Reading Posted by Steve Chambers | 1 Comment on Dear Axelos, ITIL Needs Cybernetics
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.