Author Archives: Steve Chambers


DevOps Brings High Velocity to ITSM

How DevOps Brings High Velocity to ITSM

“The harder I practice, the luckier I get.” – Gary Player, professional golfer At the core of DevOps is learning. And DevOps stands on the shoulders of many giants, with one of those giants being the Toyota Way from which DevOps borrows concepts such as Kata, which helps people, teams, and organizations to [...]

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Invisible service desk

How SaaS is Driving the Invisible Service Desk

Probably the most famous IT service desk in the world is the fictional one in The IT Crowd. The business doesn’t understand it, the [...]

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Posted by Steve Chambers Steve Chambers | 2 Comments on How SaaS is Driving the Invisible Service Desk

Wrong Path to Cloud

Dead Bodies and Minefields on the Wrong Paths to Cloud

There is a promised path to the cloud. One that feels familiar to hardware and software vendors, and to their armies of certified [...]

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Five Missing Teeth of Availability Management

Resilience Engineering and the Five Missing Teeth of Availability Management

“Do as I say, not as I do” is an instruction that most children are familiar with. Their questions receive the shriek “Because I’m your [...]

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Amplify DevOps

Three ITSM Activities to Amplify DevOps Feedback Loops

There are Three Ways of DevOps, three principles that underpin all other DevOps patterns. The DevOps Second Way is to “Amplify Feedback [...]

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ITIL needs cybernetics

Dear Axelos, ITIL Needs Cybernetics

In ITIL 2011 – an IT service management (ITSM) best practice framework – there’s five books covering nearly thirty ITSM processes. And [...]

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Posted by Steve Chambers Steve Chambers | 1 Comment on Dear Axelos, ITIL Needs Cybernetics

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.