Aha, the highly-effective series continues. Release management is often a misunderstood process, or capability, with the dividing line between it and change management often blurred. Let’s try to clear the blurriness in this blog. Release management is the process that deals with major deployments, aka “the complicated [...]
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Joe the IT Guy | 2 Comments on The 7 Habits of Highly Effective Release Managers
DevOps isn’t just about development, the creation of new code and capabilities, there’s also the need to release to the production [...]
Continue Reading Posted by Joe the IT Guy | 5 Comments on 5 Awkward Questions for the Production-End of the DevOps Pipeline
Configuration management and the configuration management database (CMDB) should play a key part in the IT service management (ITSM) [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The 7 Habits of Highly Effective Configuration Managers
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.