Some people panic when they hear the word ITIL – either because of memories of previous painful, or failed, ITIL adoption projects, or because of the fear of the unknown. People might also view ITIL as an all-or-nothing opportunity, but the reality is that it doesn’t have to be that way. Case in point: very […]
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Joe the IT Guy | 3 Comments on 10 Tips for Getting Started with ITIL – Part 1
If configuration management is about capturing, maintaining, and using information about your assets, then every organization has some [...]
Continue Reading Posted by Joe the IT Guy | 7 Comments on How Much Configuration Management Is Enough?
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.