Uncovering and Managing the Customer Experience

Customer experience

My previous blog talked about what customer experience actually IS, along with a video that followed my learning cycle. We saw that despite a number of improvements made, the relationship with our customers was even more strained, and a major reason was due to the customer experience that we were providing.

In the final part of this video series, I explain what we did to uncover the customer experience, plus I reveal the easy steps we took to make simple changes and incorporate what we learned into our future plans.

Please watch here:

Have you ever tried improving how you manage your customer experience? Please share!