In ITIL 2011 – an IT service management (ITSM) best practice framework – there’s five books covering nearly thirty ITSM processes. And as to be expected with any large publication covering a complex sociotechnical system there’s a large, hidden undercurrent of human behavior flowing through it. In my opinion, the human [...]
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Steve Chambers | 1 Comment on Dear Axelos, ITIL Needs Cybernetics
The IT press and social media make it clear that our world is getting riskier every day, making cyber security the new flavor of the [...]
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Joe the IT Guy | Leave a comment
Everyone understands the need for availability of services. I mean, we all want our power services to be there, right? OK, maybe some [...]
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Introduction If you’re following IT service management (ITSM) trends, you’ll have noticed continuous improvement is “the new black,” [...]
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Ian Clayton | Leave a comment
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.