December 15, 2015 Last week, in Part 1 of my two-part series on configuration management, I covered what configuration management is and the importance of planning, including scope and scaling. Now, in Part 2, I look at the configuration management disciplines of identification, control, status accounting, and auditing. [...]
Continue Reading Posted by Rebecca Beach | 2 Comments on ITSM Basics: How to Do Configuration Management – Part 2
December 8, 2015 One of the biggest pain points I’ve encountered during my years of working in IT service management (ITSM) is the fallout from the [...]
Continue Reading Posted by Rebecca Beach | 4 Comments on ITSM Basics: How to Do Configuration Management – Part 1
December 2, 2015 Not too long ago, in the IT service management (ITSM) minefield that is LinkedIn groups, a service delivery manager asked: “When is an [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Why Do We Overcomplicate IT Service Management?