September 29, 2015 Is IT service management (ITSM) under attack from the technology “unicorns” and things like DevOps and Lean? Many of the articles we read in the IT media would suggest so. They either forget to mention ITSM in favor of cloud, agile, DevOps, and continuous delivery, or paint ITSM as an old-fashioned and possibly obsolete [...]
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September 22, 2015 In Part 1 of this series, I discussed some things to think about before you even get your hammer, saw, and trusty tool belt out to [...]
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September 16, 2015 There are many different interpretations of service catalogue – in terms of what it is and how it delivers value. The concept has [...]
Continue Reading Posted by Barclay Rae | 2 Comments on Service Catalogue – Collaboration Is Key!
September 9, 2015 Have you found your trusty hard hat and tool belt? I hope so, because I’m back and ready to start diving into the details of building [...]
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September 3, 2015 What exactly is your job? I’m a freelance writer and IT service management (ITSM) specialist, which means I get to talk to a lot of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on ITSM Views: Rebecca Beach, from Dimity Consulting