When was the last time you thought about the language you use as an IT service management (ITSM) or IT professional? I’m not talking about the common language, or lexicon, that ITIL – the ITSM best practice framework – brought to the ITSM community. Instead I’m talking about the everyday language that your business [...]
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Joe the IT Guy | Leave a comment
In an October 2014 blog titled Right Size Your CRM To Your Needs, Kate Leggett – a VP and Principal Analyst at Forrester Research – [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on What ITSM Professionals Can Learn from CRM Tool Selection
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.