If IT organizations want to provide high quality, reliable IT services to our customers then we need to have good processes. If we just rely on technical people doing the right thing then the services we deliver to our customers will be expensive and inconsistent compared to IT organizations that have well designed [...]
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What is software compliance and why is it such a headache for IT departments? In this blog I am going to explores the basic concepts of [...]
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In order to do their jobs, users need applications, systems and services to be there when they need them. They expect them to be [...]
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In the age of digitization, the world is changing at an ever increasing rate. Businesses need to react to changing conditions and [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.