Tag: Well-being


Workforce and Talent Management

What IT Service Desk Managers Need to Know About Workforce and Talent Management

It’s a generalization, admittedly, but how often does the excuse “people who have excelled at technology management get promoted to manage and lead teams of people” get quoted when people-related issues are discussed in IT? It’s potentially a root cause of the people issues we commonly see (in IT), but it’s not the only [...]

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Posted by Joe the IT Guy | Leave a comment

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.