Enterprise service management – the use of IT service management (ITSM) thinking, practices, and technology to improve the operations and outcomes of other business functions – has been one of the hottest ITSM trends for the last half-decade. It’s understandable given the almost ubiquitous need for digital transformation [...]
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To help us IT service management (ITSM) folks get ahead, there are a number of ITSM best practice frameworks, methodologies, and [...]
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VeriSM – marketed as “service management for the digital age” – has been called “the new kid in town” in the world of service [...]
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So, here’s the thing. We all know that we’re supposed to be leaning into digitalization but, for many people, the real question is: How [...]
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The last 12 months has seen a variety of refreshes in the IT service management (ITSM) industry: an updated COBIT, a new VeriSM book, [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on It’s All Change in the World of ITSM (and Me)
What happened to 2018? It’s probably my age – I’m older than I look – but we seem to be clocking up the years in IT service management [...]
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Update since publication: The latest version of ITIL – ITIL 4 – was released on Monday 18th February. To find out what is actually [...]
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When looking to improve you IT service desk operations and results, there are a variety of best practice methodologies, frameworks, [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.