Tag: SysAid Technologies

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It’s All Change in the World of ITSM (and Me)

The last 12 months has seen a variety of refreshes in the IT service management (ITSM) industry: an updated COBIT, a new VeriSM book, changes to ISO/IEC 20000, and the launch of the latest version of ITIL – ITIL 4. And so it seemed like the perfect time for me to undertake a few refreshes […]

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Posted by Joe the IT Guy Joe the IT Guy | 4 Comments on It’s All Change in the World of ITSM (and Me)


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About me


So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.