Tag: Skills

IT Service Desk Manager Science

The Science of an IT Service Desk Manager

The role of an IT service desk manager is an important one within IT service management (ITSM) but it isn’t a role that’s suitable to just anyone. IT service desk managers have an incredibly important and varied job, which requires a diverse skill set whereby missing just one of these skills can be detrimental (due […]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on The Science of an IT Service Desk Manager


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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.