Organizations are becoming more worried about IT skills shortages. You might have been personally concerned about them for a while in your IT service desk manager role, with various related predictions and statistics increasingly being shared in media articles. But, while such reports are definitely problematic for [...]
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The role of an IT service desk manager is an important one within IT service management (ITSM) but it isn’t a role that’s suitable to [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on The Science of an IT Service Desk Manager
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.