Tag: shift-left

5 Tips for Shift-Left Success on the IT Service Desk

June 13, 2018

If you keep hearing about the concept of “shift-left” within IT service management (ITSM), and for the IT service desk in particular, then this blog is for you. It breaks down what it is and how best to successfully shift your IT service desk to the left. Shift-left for the IT service desk is the […]

Posted by Joe the IT Guy | 1 Comment on 5 Tips for Shift-Left Success on the IT Service Desk

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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.

Tag: shift-left

5 Tips for Shift-Left Success on the IT Service Desk

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