Tag: Service Value System


ITIL 4 Service Tool Box

ITIL 4’s New Service Value System: Welcomed but Flawed

It’s finally arrived – ITIL 4. And with it, we see the demise and laying to rest of the venerable and frankly vulnerable service lifecycle. It was never really a requirement for many and was exposed for its product lifecycle origins of the 1980s by the digital-ready DevOps movement. We also see the relegation of […]

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Posted by Ian Clayton Ian Clayton | 2 Comments on ITIL 4’s New Service Value System: Welcomed but Flawed

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.