Sadly, the world still isn’t right – at least in 2019 terms – but at least there’s more breathing room for many organizations (albeit with ongoing economic pressures) and the chance to take stock of what needs to change in 2022. For example, IT service management (ITSM) and wider service management capabilities offer [...]
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Does your organization require you to build a business case for IT service management (ITSM) or the wider use of service management in [...]
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ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we [...]
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Have you ever been asked: “What’s a service?” It might seem a strange, or even silly, question to ask someone who’s already managing, [...]
Continue Reading Posted by Joe the IT Guy | 5 Comments on ITSM Basics: What Is a Service?
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.