‘I feel like a juggler multitasking in several different languages and time zones.’ A favourite quote from a Service Desk Manager I spoke to at an event recently. If there’s one role in IT and IT service management (ITSM) that is fundamental, intrinsic, influential and pivotal – it’s the Service Desk Manager. This [...]
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Joe the IT Guy | 2 Comments on What Makes a (Super) Service Desk Manager?
My native language is English, and this makes it very easy for me to access many different sources of information. I sometimes forget [...]
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Talk about a tricky question. Are you offering, or working on, a help desk or a service desk? And does it really matter? Looking at [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on Are You An IT Help Desk Or An IT Service Desk?
What is it with IT people and metrics? We seem to be obsessed with monitoring this and measuring that. And don’t get me started with [...]
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Life on the service desk can go at a million miles an hour and it’s easy to focus purely on firefighting the never-ending onslaught of [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.