Tag: Service Desk Manager


IT Service Desk Manager Science

The Science of an IT Service Desk Manager

The role of an IT service desk manager is an important one within IT service management (ITSM) but it isn’t a role that’s suitable to just anyone. IT service desk managers have an incredibly important and varied job, which requires a diverse skill set whereby missing just one of these skills can be detrimental (due […]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on The Science of an IT Service Desk Manager

Tough truths on the service desk

5 Tough Truths to Face When You’re Promoted on the IT Service Desk

Working on the IT service desk is an excellent way to test the waters to see whether a career in IT is what you want. It’s an [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.