IT service management (ITSM) and IT security have long been two IT management “islands.” However, the traditional separation between IT operations and cybersecurity is no longer sustainable as, with cyber threats growing, ITSM teams must integrate risk-based security into their processes. Importantly, not as an [...]
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How is your organization and its employees addressing the spread of misinformation or “fake news”? The latter of these might be [...]
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“I’ve had a penetration test done, so the service is secure!” (Firstly, no jokes please…) Too often, in my travels visiting a variety [...]
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Who’s afraid of the big bad wolf? It’s easy to get lost in a sea of IT security noise right now. Not a day, week, or month seems to go [...]
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The biggest online security threat for any individual is ignorance. Put simply, ignorance is not knowing something you should know, or [...]
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I usually write about IT service management (ITSM), but October 2014 is National Cyber Security Month in the USA, so I naturally [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.