One day real soon, machine learning and other forms of artificial intelligence (AI) will deliver on what they promise and truly help IT service management (ITSM) pros to better analyze and assess the risk of making a change. Until then, we still need to rely upon good old personal and peer experience. This experience [...]
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Joe the IT Guy | 6 Comments on How to Assess the Risk of a Change with 5 Simple Questions
It really is an exciting time to be in IT service management (ITSM) – and not just because I’m here. The accelerated development of [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 10 Things You Need to Know to Set the Right ITSM Agenda for 2017
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.