Tag: RFPs

Implementing an ITSM Tool: Understand Your Needs

This is the second blog in a three-part series that covers understanding what you need from an IT service management (ITSM) tool, through tool selection, and then implementation. The first blog – “Implementing an ITSM Tool: Start With the Why” – was about why you need it. This blog covers how best to translate [...]

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About me


So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.