Tag: remote desktop

5 Reasons Why Your IT Service Desk Needs a Remote Access Tool

Updated on May 18, 2020

For many IT service desks, it can be a challenge to consistently achieve a high customer satisfaction (CSAT) score, meet service level agreement (SLA) targets, and not drown in a backlog of aged tickets –in the best of times. But now the COVID-19 crisis has added even more pressure to our often-overworked IT services desks, [...]

Posted by Joe the IT Guy | 2 Comments on 5 Reasons Why Your IT Service Desk Needs a Remote Access Tool

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Greg Sanker
HDI
IT Chronicles
ITSM.tools
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SysAid

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.

Tag: remote desktop

5 Reasons Why Your IT Service Desk Needs a Remote Access Tool

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