Tag: organizational change management


The A - Z of ITSM

The A – Z of ITSM in 2019

As an IT service management (ITSM) professional, what’s going to be important to you in 2019? On a personal level, you might be thinking about: job security, maybe even a promotion or pay raise, or loving what you do in your role. But what I’m talking – OK, writing – about here are (hopefully) some […]

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Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

What’s Organizational Change Management and Why Should ITSM Pros Be Bothered?

Have you ever wondered why it happens that when your IT department introduces new technology based on the promise of great benefits, [...]

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Posted by Joe the IT Guy Joe the IT Guy | Leave a comment

Preparing for ITSM Tool Implementation

If you are just buying or have bought a shiny new IT service management (ITSM) tool – congratulations! You have many good opportunities [...]

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Posted by Barclay Rae Barclay Rae | 1 Comment on Preparing for ITSM Tool Implementation

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.