Tag: OCM


Organizational Change Management

An A – Z of Organizational Change Management

Please get ready to learn a lot about organizational change management (sometimes abbreviated to OCM). And quickly. The first point I need to make about organizational change management is that it’s nothing to do with the ITIL change management process (now called “change control” in ITIL 4). Instead, organizational change [...]

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What’s Organizational Change Management and Why Should ITSM Pros Be Bothered?

Have you ever wondered why it happens that when your IT department introduces new technology based on the promise of great benefits, [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.