“Agentic AI” is the new kid on the block when using artificial intelligence (AI) in service and support roles. You might feel it’s just another Marketing buzz phrase designed to sell more products and services. However, Agentic AI technology has the potential to revolutionize IT service management (ITSM). This blog explains [...]
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The ITIL IT service management (ITSM) body of service management best practices is now 36 years old. However, despite this longevity, [...]
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It’s important that we, as IT service management (ITSM) pros, all know about the value stream and service quality – but sometimes [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.