Tag: Major Incidents

7 Tips For Major Incident Management

7 Major Incident Management Tips

Major incidents are stressful. They’re the boogiemen of IT issues, which adversely affect business operations and outcomes. ITIL 4 defines them as: “An incident with significant business impact, requiring an immediate coordinated resolution.” And by their very nature, major incidents are challenging. To help, this blog [...]

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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.