Tag: Lean ITSM

ITSM KPIs: No More Blah, Blah, Blah, Just Boom, Boom, Boom

November 11, 2015

One of my favorite quotes about metrics and KPIs is: “Don’t measure me on cost or traditional IT metrics, but on the metrics of the business” – Jim Fowler, CIO of GE Capital. It’s a perfect tee-up for me to talk about KPIs in the context of the lean principle or method. If IT service management […]

Posted by Joe the IT Guy | Leave a comment

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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.

Tag: Lean ITSM

ITSM KPIs: No More Blah, Blah, Blah, Just Boom, Boom, Boom

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