Tag: Knowledge Centered Support


Knowledge-Centered Service

The A – Z of Knowledge-Centered Service (KCS)

Knowledge-Centered Service (KCS) is an IT service delivery and support capability that focuses on knowledge as a key asset of the IT support organization. If you haven’t heard of Knowledge-Centered Service, then you might have heard of its previous name – Knowledge-Centered Support. The simple way of describing KCS is that [...]

Continue Reading

Posted by Joe the IT Guy | 2 Comments on The A – Z of Knowledge-Centered Service (KCS)

Categories

IT Humor




IT SELF-SERVICE FUTURE

Back to ITSM Blog

More ITSM bloggers

About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.