Tag: knowledge base


Knowledge-Centered Service

The A – Z of Knowledge-Centered Service (KCS)

Knowledge-Centered Service (KCS) is an IT service delivery and support capability that focuses on knowledge as a key asset of the IT support organization. If you haven’t heard of Knowledge-Centered Service, then you might have heard of its previous name – Knowledge-Centered Support. The simple way of describing KCS is that [...]

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Artificial Intelligence 4

The A – Z of Artificial Intelligence (AI)

Artificial intelligence (AI) can be a complicated world to explore – with phrases like general AI and narrow AI, weak AI and strong AI, [...]

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Share Knowledge

10 Ways Your IT Service Desk Will Benefit from a Knowledge Base

A knowledge base is arguably one of the most important tools that your organization’s IT service desk needs. Without a knowledge base, [...]

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.