Tag: KEDB


Up Your KEDB Game

8 Tips for Using a KEDB to Up Your Problem Management Game

Whether your organization uses ITIL or not, a known error database, or KEDB, is a surefire way to both improve your problem management practice and empower your IT support teams and customers alike. To help, this blog contains eight tips for using a KEDB that will up your IT service management (ITSM) game. But first […]

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Posted by Joe the IT Guy | 1 Comment on 8 Tips for Using a KEDB to Up Your Problem Management Game

Keep Calm Known Error

5 Reasons Why Your Organization Needs a Known Error Database

A known error database (KEDB) is a place for your organization’s IT department to store all of its “known errors.” “Known what’s?” I [...]

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Posted by Joe the IT Guy | 4 Comments on 5 Reasons Why Your Organization Needs a Known Error Database

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.