Hopefully, we all know that – in IT service management (ITSM) – change management (now called “change control” in ITIL 4) is the practice, or capability, that helps organizations to manage IT (and potentially business-impacting) change effectively, efficiently, and safely. Done well, change management (or control) can be a [...]
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Joe the IT Guy | 3 Comments on How to Run a Change Advisory Board in a DevOps World
Hopefully, you already understand change management as the process, or capability, that manages change effectively, efficiently, and [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on Using Kanban Boards to Help Manage Change
One day in 2001, seventeen developers got together to talk about the barriers and complications that surrounded the development of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on An A – Z of Agile
Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Using the DevOps First Way to Improve ITIL’s Change and Release Practices
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.