Tag: Kanban

Improving with DevOps 1st Way

Using the DevOps First Way to Improve ITIL’s Change and Release Practices

Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management (ITSM) best practice, there’s a definite need to factor in aspects of DevOps to your change and release practices. DevOps and ITIL’s Service Transition (as was in ITIL v3) […]

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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.