Hopefully, you already understand change management as the process, or capability, that manages change effectively, efficiently, and safely (or “change control” if you’re already aligned with ITIL 4). Done well, it’s the capability that enables a steady state, in terms of IT service delivery, while supporting service [...]
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Joe the IT Guy | 4 Comments on Using Kanban Boards to Help Manage Change
When looking to improve you IT service desk operations and results, there are a variety of best practice methodologies, frameworks, [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Basics: The Top 13 “Approaches” Used by IT Service Desks
Many IT organizations will admit to the fact that they could be somewhat better at getting better, i.e. better at improving operations [...]
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“Kaizen” might sound like a breakfast roll but don’t be fooled – it’s a philosophy and approach that aids continuous service [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.