What exactly is your job? That’s a very good question! I’m a director of ITSM Zone (formerly IT Training Zone). My main role is to look after our portfolio of e-learning courses, but I also do bits of sales, marketing, HR, and, finance; plus I make the tea – whatever’s necessary. Looking after our e-learning […]
Continue Reading Posted by 
Joe the IT Guy | 1 Comment on ITSM Views: Claire Agutter from ITSM Zone
Before you pick up a tool, you need to know what you plan to use it for. That’s just common sense, isn’t it? So naturally there’s a [...]
Continue Reading Posted by Joe the IT Guy | 6 Comments on Getting Started with Agile ITSM
Why do people have to make things so complex? I often see organizations whose processes, tool configurations, user interfaces and every [...]
Continue Reading Posted by Joe the IT Guy | 3 Comments on ITSM – Keep It Simple
In the words of George Michael, “Let’s go outside.” That’s using IT service management (ITSM) outside the IT organization. As, unless [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
When was the last time you thought about the language you use as an IT service management (ITSM) or IT professional? I’m not talking [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
In an October 2014 blog titled Right Size Your CRM To Your Needs, Kate Leggett – a VP and Principal Analyst at Forrester Research – [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on What ITSM Professionals Can Learn from CRM Tool Selection
During 2014 I interviewed some lovely IT service management (ITSM) people for my blog, all of whom were gainfully employed by SysAid’s [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on 10 Top ITSM Success Tips from ITSM Tool Vendors
It’s nearly 2015 so I decided that it would be fitting to write a quick summary of 2014 via the medium of blog. At first I thought I [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
Many people and organizations seem to struggle with metrics, reporting, analytics, and demonstrating value from IT service management [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Making ITSM Metrics Work
OK, I’ve exaggerated slightly in my hopefully click-bait blog titling – if you can’t beat them join them. HP and IBM are also at [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
If IT organizations want to provide high quality, reliable IT services to our customers then we need to have good processes. If we just [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
In the age of digitization, the world is changing at an ever increasing rate. Businesses need to react to changing conditions and [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
When organizations want to improve their IT service management they often create huge projects that take a long time to deliver much [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.