Is IT service management (ITSM) under attack from the technology “unicorns” and things like DevOps and Lean? Many of the articles we read in the IT media would suggest so. They either forget to mention ITSM in favor of cloud, agile, DevOps, and continuous delivery, or paint ITSM as an old-fashioned and possibly obsolete [...]
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In Part 1 of this series, I discussed some things to think about before you even get your hammer, saw, and trusty tool belt out to [...]
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There are many different interpretations of service catalogue – in terms of what it is and how it delivers value. The concept has [...]
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Barclay Rae | 2 Comments on Service Catalogue – Collaboration Is Key!
Have you found your trusty hard hat and tool belt? I hope so, because I’m back and ready to start diving into the details of building [...]
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What exactly is your job? I’m a freelance writer and IT service management (ITSM) specialist, which means I get to talk to a lot of [...]
Continue Reading Posted by Joe the IT Guy | 2 Comments on ITSM Views: Rebecca Beach, from Dimity Consulting
Would you build a house by starting with the roof? Well of course not! Yet many ITSM implementations I hear about want to start with [...]
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Be warned, this blog looks to the future of IT service management (ITSM), ITSM tools, and ITSM data. You might need to click through on [...]
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I must be mixing with the wrong crowd as some of my blogs have gone a little bit “out there” of late. This time I want to look at how [...]
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In my last blog we looked at some of the things you can do to plan ahead for your IT service management (ITSM) tool implementation – [...]
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Hold on to your hats, lil’ ol’ Joe is about to get all technical on you … Demand for IT is unpredictable in what is now a digital, [...]
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What exactly is your job? In my current consultancy-based role I help companies to move from where they are now to where they need to [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on ITSM Views: Suresh GP, from TauB Solutions
If you are just buying or have bought a shiny new IT service management (ITSM) tool – congratulations! You have many good opportunities [...]
Continue Reading Posted by Barclay Rae | 1 Comment on Preparing for ITSM Tool Implementation
What exactly is your job? I am the Director of Product Management at Samanage, and I love every minute of it. I manage all of our [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.