Tag: ITSM


ITSM Automation

The Top 10 Benefits of ITSM Automation Capabilities

Hey, did you hear that I’ve had an IT service management (ITSM) solution named after me? Oops, sorry it seems that this isn’t what I need to be blogging about today. Instead, this blog is all about the benefits of automation in ITSM. Not just the workflow-enabling automation that we know and love in our […]

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7 Tips For Major Incident Management

7 Major Incident Management Tips

Major incidents are stressful. They’re the boogiemen of IT issues, which adversely affect business operations and outcomes. ITIL 4 [...]

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Improving with DevOps 1st Way

Using the DevOps First Way to Improve ITIL’s Change and Release Practices

Whether your organization is planning to stay with ITIL v3 for a while or to quickly move to ITIL 4’s new view of IT service management [...]

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A to Z VeriSM

The A – Z of VeriSM

VeriSM – marketed as “service management for the digital age” – has been called “the new kid in town” in the world of service [...]

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Posted by Joe the IT Guy Joe the IT Guy | 4 Comments on The A – Z of VeriSM

VeriSM blender

Why, and How, to Blend VeriSM Into Your ITSM BAU

So, here’s the thing. We all know that we’re supposed to be leaning into digitalization but, for many people, the real question is: How [...]

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ITIL 4 books

ITIL 4: An A – Z Guide

ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we [...]

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Posted by Joe the IT Guy Joe the IT Guy | 6 Comments on ITIL 4: An A – Z Guide

IT strategy

Developing a Winning IT Strategy

If you consistently say the words “strategy” and “strategic,” this means that you sound smart, right? Oh my. If I had a dollar for [...]

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itil4 key changes

10 Key Changes in ITIL 4 (and My Take on Them)

You might have noticed that something changed with the Force, sorry ITIL, last month – with the ITIL 4 update releasing its first [...]

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Posted by Joe the IT Guy Joe the IT Guy | 9 Comments on 10 Key Changes in ITIL 4 (and My Take on Them)

iso2000

Hello ISO 20000 (2018), We’ve Been Expecting You

At the end of last year, the service management standard ISO/IEC 20000, usually referred to as simply ISO 20000, was given a revision. [...]

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Posted by Joe the IT Guy Joe the IT Guy | 5 Comments on Hello ISO 20000 (2018), We’ve Been Expecting You

Three fingers

3 Ways to Use, and Benefit from, a Service Catalog

The service catalog is one of the most useful technology products in IT service management (ITSM) today. Done well, it acts as a [...]

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A to Z of IT Self-Service Success Tips

An A – Z of IT Self-Service Success Tips

Many organizations are starting to realize the benefits of implementing self-service. It’s a capability that works around the clock, is [...]

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COBIT 2019

COBIT 2019 – the Key Changes to COBIT 5

Hopefully you saw my COBIT 2019 blog in November – but when I wrote it I hadn’t seen the detail of what had changed in this new version [...]

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The A to Z of ITSM

The A – Z of ITSM in 2019

As an IT service management (ITSM) professional, what’s going to be important to you in 2019? On a personal level, you might be [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.