The criteria used for IT service management (ITSM) tool selection have almost remained static for the last thirty years. This traditional approach of creating a list of desired features and functions, with weighted scoring still prevails for most organizations. Albeit, there might be increased attention on expected value [...]
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Much has been written about enterprise service management – “the use of IT service management (ITSM) principles, practices, and [...]
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The digital transformation of back-office operations might not seem as sexy as the other two – more commonly talked about – elements of [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.