Tag: ITSM Tools


analog to digital

How ITSM Tools Help with Back-Office Digital Transformation

The digital transformation of back-office operations might not seem as sexy as the other two – more commonly talked about – elements of digital transformation: the introduction of new products and services based on technology and data exploitation, and the improvement of customer engagement mechanisms and the customer [...]

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.