Tag: ITSM Automation

ITSM Automation

The Top 10 Benefits of ITSM Automation Capabilities

Hey, did you hear that I’ve had an IT service management (ITSM) solution named after me? Oops, sorry it seems that this isn’t what I need to be blogging about today. Instead, this blog is all about the benefits of automation in ITSM. Not just the workflow-enabling automation that we know and love in our […]

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About me


So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.