Yes, I’m still writing about the three ways of DevOps. Following on from my earlier blogs about using the DevOps first and second ways to enhance change and release practices, this blog now looks at using the DevOps third way to build in continual improvement (what was continual service improvement (CSI) in ITIL v3), [...]
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Joe the IT Guy | 2 Comments on Using the DevOps Third Way to Improve ITIL Change and Release Practices
Following on from my blog about using the DevOps first way to improve ITIL change and release practices by increasing flow, my latest [...]
Continue Reading Posted by Joe the IT Guy | 1 Comment on Using the DevOps Second Way to Improve ITIL Change and Release Practices
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.