Tag: ITIL


ITIL Certification

So You’ve Got Your ITIL Certification, But What Next?

Undoubtedly, ITIL Foundation is the most popular IT service management (ITSM) qualification or certification around the globe. But what happens once you’ve undertaken the required studying and passed the exam? For me, there are two key “What next?” options for after ITIL certification: Using the new ITIL learning once “back [...]

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The Value of ITIL 4

Selling the Value of ITIL 4

In terms of the IT service management (ITSM) opportunities available to organizations to improve their IT service delivery and support [...]

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Workforce and Talent Management

What IT Service Desk Managers Need to Know About Workforce and Talent Management

It’s a generalization, admittedly, but how often does the excuse “people who have excelled at technology management get promoted to [...]

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ITSM Tips 2023

23 ITSM Tips for a Better 2023

IT service management (ITSM) is all about improvement and, if the AXELOS 2022 ITSM Benchmarking Report and survey data is correct, [...]

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Value Stream Mapping

What ITSM Practitioners Need to Know About Value Stream Mapping

The introduction of ITIL 4 in 2019 brought a focus on value co-creation and value streams over the traditional process-based approach [...]

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ITSM Sustainability

How is Your IT Organization Enabling Corporate Sustainability Strategies?

Have you heard of sustainability? You probably have. But have you linked your IT organization’s strategies, activities, and goals into [...]

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ITIL 4 Asset Management

How to Use the New ITIL 4 Guidance to Get Your Asset Management Under Control

IT Asset Management (ITAM) is the practice that helps your organization manage, control, and protect its IT assets and the IT services [...]

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Change Refuser

How to Deal with a Change Approver “Refuser”

One of the key roles within the ITIL 4 change enablement process is that of approving changes so that the benefits can be delivered to [...]

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ITSM Processes

Why ESM and DX Success Needs More than ITSM Processes

Enterprise service management – the use of IT service management (ITSM) thinking, practices, and technology to improve the operations [...]

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Organizational Change Management

What’s Organizational Change Management and Why Should ITSM Pros Be Bothered?

Have you ever wondered why it happens that when your IT department introduces new technology based on the promise of great benefits, [...]

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ITIL 4 Books and Content

What’s New with the ITIL 4 Books and Content

As we enter 2020, many of us who are awaiting the higher-level, and more detailed, ITIL 4 best practice content (that’s the level above [...]

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CIOs ITSM 2020

CIOs: 5 Key ITSM Things to Do in 2020

In an earlier blog, I wrote about 5 key IT service management (ITSM) things for IT service desk managers to do in 2020. This is a [...]

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Service Desk Managers: 5 Key ITSM Things to Do in 2020

If you can still remember last year, then hopefully you’ll remember my A-Z of ITSM in 2020 blog in which I covered 26 of the most [...]

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.