Tag: ITIL


What's changed in ITIL 4?

What’s Changed with Change in ITIL 4?

A new version of the ITIL IT service management (ITSM) best practice framework – ITIL 4 – was released early in 2019. It was big news because ITIL is used by millions of people across the globe for everything from the incident management basics to the management of complex enterprise IT organizations. One of the […]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on What’s Changed with Change in ITIL 4?

ITIL 4 Service Tool Box

ITIL 4’s New Service Value System: Welcomed but Flawed

It’s finally arrived – ITIL 4. And with it, we see the demise and laying to rest of the venerable and frankly vulnerable service [...]

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Posted by Ian Clayton Ian Clayton | 2 Comments on ITIL 4’s New Service Value System: Welcomed but Flawed

DevOps Third Way

Using the DevOps Third Way to Improve ITIL Change and Release Practices   

Yes, I’m still writing about the three ways of DevOps. Following on from my earlier blogs about using the DevOps first and second ways [...]

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Posted by Joe the IT Guy Joe the IT Guy | 1 Comment on Using the DevOps Third Way to Improve ITIL Change and Release Practices   

Second way of DevOps Feedback Loops

Using the DevOps Second Way to Improve ITIL Change and Release Practices

Following on from my blog about using the DevOps first way to improve ITIL change and release practices by increasing flow, my latest [...]

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Posted by Joe the IT Guy Joe the IT Guy | 1 Comment on Using the DevOps Second Way to Improve ITIL Change and Release Practices

A to Z VeriSM

The A – Z of VeriSM

VeriSM – marketed as “service management for the digital age” – has been called “the new kid in town” in the world of service [...]

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Posted by Joe the IT Guy Joe the IT Guy | 4 Comments on The A – Z of VeriSM

VeriSM blender

Why, and How, to Blend VeriSM Into Your ITSM BAU

So, here’s the thing. We all know that we’re supposed to be leaning into digitalization but, for many people, the real question is: How [...]

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ITIL 4 books

ITIL 4: An A – Z Guide

ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we [...]

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Posted by Joe the IT Guy Joe the IT Guy | 9 Comments on ITIL 4: An A – Z Guide

itil4 key changes

10 Key Changes in ITIL 4 (and My Take on Them)

You might have noticed that something changed with the Force, sorry ITIL, last month – with the ITIL 4 update releasing its first [...]

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Posted by Joe the IT Guy Joe the IT Guy | 20 Comments on 10 Key Changes in ITIL 4 (and My Take on Them)

iso2000

Hello ISO 20000 (2018), We’ve Been Expecting You

At the end of last year, the service management standard ISO/IEC 20000, usually referred to as simply ISO 20000, was given a revision. [...]

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Posted by Joe the IT Guy Joe the IT Guy | 5 Comments on Hello ISO 20000 (2018), We’ve Been Expecting You

Looking on 2018

Key Changes in ITSM in 2018 and What We Should Learn

What happened to 2018? It’s probably my age – I’m older than I look – but we seem to be clocking up the years in IT service management [...]

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Measuring risk

How to Assess the Risk of a Change with 5 Simple Questions

One day real soon, machine learning and other forms of artificial intelligence (AI) will deliver on what they promise and truly help IT [...]

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Posted by Joe the IT Guy Joe the IT Guy | 1 Comment on How to Assess the Risk of a Change with 5 Simple Questions

Looking to the future of ITIL 4

ITSM Future: 10 Things I’d Like to See in ITIL 4

Update since publication: The latest version of ITIL – ITIL 4 – was released on Monday 18th February. To find out what is actually [...]

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Posted by Joe the IT Guy Joe the IT Guy | 5 Comments on ITSM Future: 10 Things I’d Like to See in ITIL 4

Change management cog wheels

What’s Missing from Most ITSM Change Management Processes?

Change management is one of the most necessary, misunderstood, and all-too-often misused IT service management (ITSM) disciplines.  If [...]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on What’s Missing from Most ITSM Change Management Processes?

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.