Tag: ITIL v3

ITIL 4 key changes

10 Key Changes in ITIL 4 (and My Take on Them)

You might have noticed that something changed with the Force, sorry ITIL, last month – with the ITIL 4 update releasing its first publication, the “ITIL Foundation ITIL 4 Edition” (yes, I know that seems a lot of ITILs in a single book title). This was in time for the Pink19 event and it preceded […]

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Posted by Joe the IT Guy Joe the IT Guy | 7 Comments on 10 Key Changes in ITIL 4 (and My Take on Them)


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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.