Tag: ITIL 2011

ITIL 4 books

ITIL 4: An A – Z Guide

ITIL is often called the most popular framework for IT service management (ITSM) but its last update was in 2011 which, when we consider how quickly the business world is changing these days, is fair to say was quite some time ago. But all of that has now changed, with 2019 bringing with it the […]

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Posted by Joe the IT Guy Joe the IT Guy | 11 Comments on ITIL 4: An A – Z Guide


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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.