Tag: ISO 20000


The ITSM world

It’s All Change in the World of ITSM (and Me)

The last 12 months has seen a variety of refreshes in the IT service management (ITSM) industry: an updated COBIT, a new VeriSM book, changes to ISO/IEC 20000, and the launch of the latest version of ITIL – ITIL 4. And so it seemed like the perfect time for me to undertake a few refreshes […]

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Posted by Joe the IT Guy Joe the IT Guy | 4 Comments on It’s All Change in the World of ITSM (and Me)

iso2000

Hello ISO 20000 (2018), We’ve Been Expecting You

At the end of last year, the service management standard ISO/IEC 20000, usually referred to as simply ISO 20000, was given a revision. [...]

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Posted by Joe the IT Guy Joe the IT Guy | 5 Comments on Hello ISO 20000 (2018), We’ve Been Expecting You

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.