FitSM is one of the lesser-known IT service management (ITSM) standards – or, more correctly, it’s a family of standards – in comparison to say, ISO 20000. However, that’s not to say that it’s any less useful – depending on your organization’s needs and maturity levels FitSM could be exactly what you’re looking for to […]
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Joe the IT Guy | 2 Comments on FitSM: The Lightweight ITSM Standard
The last 12 months has seen a variety of refreshes in the IT service management (ITSM) industry: an updated COBIT, a new VeriSM book, [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on It’s All Change in the World of ITSM (and Me)
At the end of last year, the service management standard ISO/IEC 20000, usually referred to as simply ISO 20000, was given a revision. [...]
Continue Reading Posted by Joe the IT Guy | 9 Comments on Hello ISO 20000 (2018), We’ve Been Expecting You
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.