Tag: ISO 20000-1


Hello ISO 20000 (2018), We’ve Been Expecting You

At the end of last year, the service management standard ISO/IEC 20000, usually referred to as simply ISO 20000, was given a revision. With its last update in 2011, and some pretty big changes in the worlds of business, technology, and service management since then, it’s safe to say that we’ve been expecting it. The […]

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Posted by Joe the IT Guy Joe the IT Guy | 5 Comments on Hello ISO 20000 (2018), We’ve Been Expecting You


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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.