The criteria used for IT service management (ITSM) tool selection have almost remained static for the last thirty years. This traditional approach of creating a list of desired features and functions, with weighted scoring still prevails for most organizations. Albeit, there might be increased attention on expected value [...]
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Joe the IT Guy | Leave a comment
If, like me, you’ve benefitted from automation in your IT service management (ITSM) role for at least the last decade, if not two, you [...]
Continue Reading Posted by Joe the IT Guy | Leave a comment
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.