Major incidents are stressful. They’re the boogiemen of IT issues, which adversely affect business operations and outcomes. ITIL 4 defines them as: “An incident with significant business impact, requiring an immediate coordinated resolution.” And by their very nature, major incidents are challenging. To help, this blog [...]
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Joe the IT Guy | 2 Comments on 7 Major Incident Management Tips
Who doesn’t love the holidays? The feeling of goodwill, the great TV, seeing friends and family. How awesome is the holiday period? But [...]
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In the IT service management (ITSM) world there’s often talk of the need for configuration management and configuration management [...]
Continue Reading Posted by Joe the IT Guy | 4 Comments on 7 Top Tips for Effective Inventory Management
It’s always fun to sit and talk with 2nd line support folks – the ones who actually understand the technological whatsits and [...]
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Incident management plays a key part in the IT service management ecosystem and in keeping businesses running. But what are the key [...]
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I’ve been talking a lot about getting back to basics with incidents and all other things IT service management (ITSM) related – and [...]
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IT service management (ITSM) is constantly evolving, and over the 20 or so years that the term has been in common use, the scope has [...]
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How often do you find yourself standing on the side of a snow-capped mountain, frozen to the spot while helplessly looking up at the [...]
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IT is a huge part of the budget for many companies, and the money spent on IT is intended to create business value and support business [...]
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Last week I posted a blog offering my thoughts and advice on getting started with incident management, based on the premise that [...]
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There’s a lot of documented good or best practices out there on how to do incident management – or so my good friend Stuart Rance tells [...]
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Ok maybe not greatest ever… but it sounded like a sexier title, like I’m a super hero or something. Anyway… I can’t [...]
Continue Reading Posted by Joe the IT Guy | 10 Comments on The Greatest Ever Code to Incident Categorization
So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.