Tag: incident classification

Is it Finally Time to Fix Your IT Service Desk’s Incident Classification System?

October 6, 2021

Do you occasionally stop to wonder whether your IT service desk’s incident classification system, or structure, is fit for purpose? Whether it makes life easier or harder for service desk analysts and the people they serve, and/or is sufficient for service desk reporting including highlighting where the key issues are. If [...]

Posted by Joe the IT Guy | Leave a comment

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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.

Tag: incident classification

Is it Finally Time to Fix Your IT Service Desk’s Incident Classification System?

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