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Feedback customers min

Are IT Support’s Customer Satisfaction Surveys Their Own Worst Enemy?

OK, it’s a bit of a clickbait-y title – but we need to question whether the current “handling” of IT support customer satisfaction (CSAT) surveys seriously affects their uptake and value. And not in a good way – with it common for IT service desks to receive a very low level of survey feedback (<10%). […]

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Posted by Joe the IT Guy | 3 Comments on Are IT Support’s Customer Satisfaction Surveys Their Own Worst Enemy?

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.