Tag: GRC


Automate more

Your IT Service Desk Needs to Automate More, Here’s Why

IT service management (ITSM) industry research shows that many organizations want to automate more, whether in the IT department or other lines of business. For example, in an earlier blog, I shared a list of the top IT service desk goals for 2021 according to the 1000+ IT professionals who took the SysAid 2021 State […]

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Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.