With all of the IT industry interest in employee experience (EX), you might be looking for insight into the what, why, and how of customer journey mapping and how it improves IT support operations and outcomes for employees. To help, this blog introduces customer journey mapping and how it will improve your IT service desk. [...]
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If, like the IT industry as a whole, your IT organization is currently interested in how employee experience measurement and [...]
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One of the hottest IT service management (ITSM) trends right now is employee experience and employee experience management. It’s still [...]
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Enterprise service management – the use of IT service management (ITSM) thinking, practices, and technology to improve the operations [...]
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So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.