Tag: ESM


The A – Z of Artificial Intelligence (AI)

Artificial intelligence (AI) can be a complicated world to explore – with phrases like general AI and narrow AI, weak AI and strong AI, machine learning, and deep learning. It can become very complicated pretty quickly, and if you’re anything like me you probably need a lie down just after reading this introductory [...]

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The A – Z of Enterprise Service Management

Enterprise service management – the use of IT service management (ITSM) principles, best practice, and technology in other business [...]

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Posted by Joe the IT Guy Joe the IT Guy | 2 Comments on The A – Z of Enterprise Service Management

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About me

Joe

So in case you hadn't worked it out yet, I'm Joe! Hello there. I'm a native New Yorker and I love everything connected to IT service management (ITSM). I'm a passionate blogger and Twitter addict, and I'm also the resident IT guy at SysAid Technologies.